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PlanSafe - Operational
PlanSafe
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PlanStudio - Operational
PlanStudio
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Backend
Our hosting partner has implemented a fix and we are currently monitoring the result.
We have identified an issue with the affected database and are working with Azure Support on a fix.
PlanSafe is now operational.
PlanSafe cannot be accessed at the moment. We are currently investigating the issue.
Brief scheduled maintenance for regular system upgrades.
We identified that a recently-deployed change was causing performance degradation, and have rolled back the change.
PlanKit Service cannot be accessed at the moment. This incident was created by an automated monitoring service.
PlanKit Service is now operational! This update was created by an automated monitoring service.
PlanSafe & PlanStudio still remain accessible, but there are known problems with our Microsoft hosted media CDN that may result in problems with viewing product content, such as images shown during training.
Latest update from Microsoft:
We initiated the deployment of our "last known good" configuration, which has now successfully been completed. Customers may have begun to see initial signs of recovery. We are currently recovering nodes and routing traffic through healthy nodes, and as we make progress in this workstream, customers will continue to see improvement.
At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025.
Microsoft Azure and other 365 services are being impacted by a recent outage that is currently under investigation. PlanSafe and PlanStudio are still operational at this time, but may experience degraded performance or timeouts when loading.
The most recent update from Microsoft states:
"Starting at approximately 16:00 UTC, we began experiencing DNS issues resulting in availability degradation of some services. We have taken action that is expected to address the portal access issues here shortly. We are actively investigating the underlying issue and additional mitigation actions."
A regularly scheduled release of the latest software upgrade for our system's backend components. The outage is expected to last for approximately 15 minutes.
Map Service is now operational! This update was created by an automated monitoring service.
Map Service cannot be accessed at the moment. This incident was created by an automated monitoring service.
Account Service is now operational! This update was created by an automated monitoring service.
Account Service cannot be accessed at the moment. This incident was created by an automated monitoring service.
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