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Mitigations have been applied on our mail servers by Microsoft, and service is restored with affected customers now being able to receive emails again. We are continuing to monitor the situation for any further degradation in email delivery.
We have identified the cause being a rate limit imposed on our mail server by Microsoft. We are currently investigating potential mitigative measures, along with working with Microsoft to resolve this issue. If you are experiencing this issue, please wait a while before trying again.
We are aware of issues with emails being delivered to personal Microsoft email addresses, impacting outlook, live, and hotmail emails.
This is affecting:
Email reminders
Access codes
New user invites
Certificate emails
Partnership invitations
PlanKit API is now operational! This update was created by an automated monitoring service.
PlanKit API cannot be accessed at the moment. This incident was created by an automated monitoring service.
Our hosting partner has implemented a fix and we are currently monitoring the result.
We have identified an issue with the affected database and are working with Azure Support on a fix.
PlanSafe is now operational.
PlanSafe cannot be accessed at the moment. We are currently investigating the issue.
Dec 2025 to Feb 2026
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