Locatrix - Notice history

All systems operational

99.9881% uptime

PlanSafe - Operational

99.9787% uptime
Aug 2023 · 100.000%Sep · 100.000%Oct · 99.9375%

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Aug 2023
Sep 2023
Oct 2023

PlanStudio - Operational

99.9975% uptime
Aug 2023 · 100.000%Sep · 100.000%Oct · 99.9926%

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Aug 2023
Sep 2023
Oct 2023

Notice history

View current status

Oct 2023

PlanStudio & Backend services outage
ResolvedPartial outage10 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    Our backend services were briefly offline due to Azure database upgrade work.

PlanSafe outage
ResolvedPartial outage2 minutes
  • Resolved
    UTC
    Resolved

    PlanSafe was briefly offline for 5 minutes this evening due to Microsoft Azure backend maintenance. The system is now operational.

  • Investigating
    UTC
    Investigating

    PlanSafe cannot be accessed at the moment. We are currently investigating the issue.

OCT11
Deployment of backend system upgrade
CompletedMaintenance1 hour 8 minutes
  • Completed
    October 11, 2023 at 1:23 PMUTC
    Completed
    October 11, 2023 at 1:23 PMUTC

    Maintenance has completed successfully.

  • In progress
    October 11, 2023 at 12:15 PMUTC
    In progress
    October 11, 2023 at 12:15 PMUTC

    A regularly scheduled release of the latest software versions to our backend components. The outage is expected to last for approximately 15 minutes.

Intermittent errors when loading plans in Plans JavaScript SDK
ResolvedPartial outage1 hour 28 minutes
  • Resolved
    UTC
    Resolved

    From 6:30am to 9:58am UTC+10, the Plans JavaScript SDK experienced intermittent errors when trying to load plans. This impacted SDK users as well as the interactive floorplan viewer in PlanSafe.

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    Users are experiencing intermittent errors when trying to load plans in the Plans JavaScript SDK. We're investigating the issue.

Sep 2023

No notices reported this month

Aug 2023

No notices reported this month

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