Locatrix - Intermittent errors when loading plans in Plans JavaScript SDK – Incident details

All systems operational

Intermittent errors when loading plans in Plans JavaScript SDK

Resolved
Partial outage
Started almost 3 years agoLasted about 1 hour

Affected

Products

Partial outage from 10:30 PM to 11:58 PM

PlanSafe

Partial outage from 10:30 PM to 11:58 PM

Backend

Partial outage from 10:30 PM to 11:58 PM

Account Service

Partial outage from 10:30 PM to 11:58 PM

PlanKit API

Partial outage from 10:30 PM to 11:58 PM

Updates
  • Resolved
    Resolved

    From 6:30am to 9:58am UTC+10, the Plans JavaScript SDK experienced intermittent errors when trying to load plans. This impacted SDK users as well as the interactive floorplan viewer in PlanSafe.

    This incident has been resolved.

  • Investigating
    Investigating

    Users are experiencing intermittent errors when trying to load plans in the Plans JavaScript SDK. We're investigating the issue.