Locatrix - Notice history

All systems operational

100% - uptime

PlanSafe - Operational

100% - uptime
Sep 2023 ยท 100.000%Oct ยท 99.9375%Nov ยท 100.000%

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Sep 2023
Oct 2023
Nov 2023

PlanStudio - Operational

100% - uptime
Sep 2023 ยท 100.000%Oct ยท 99.9926%Nov ยท 100.000%

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Sep 2023
Oct 2023
Nov 2023

Notice history

Nov 2023

Deployment of backend system upgrade
  • Completed
    November 22, 2023 at 12:11 PM
    Completed
    November 22, 2023 at 12:11 PM

    Maintenance has completed successfully.

  • In progress
    November 22, 2023 at 11:54 AM
    In progress
    November 22, 2023 at 11:54 AM

    Maintenance is now in progress.

  • Planned
    November 22, 2023 at 11:00 AM
    Planned
    November 22, 2023 at 11:00 AM

    A regularly scheduled release of the latest software upgrade for our system's backend components. The outage is expected to last for approximately 15 minutes.

Oct 2023

PlanStudio & Backend services outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Our backend services were briefly offline due to Azure database upgrade work.

PlanSafe outage
  • Resolved
    Resolved

    PlanSafe was briefly offline for 5 minutes this evening due to Microsoft Azure backend maintenance. The system is now operational.

  • Investigating
    Investigating

    PlanSafe cannot be accessed at the moment. We are currently investigating the issue.

Deployment of backend system upgrade
  • Completed
    October 11, 2023 at 1:23 PM
    Completed
    October 11, 2023 at 1:23 PM

    Maintenance has completed successfully.

  • In progress
    October 11, 2023 at 12:15 PM
    In progress
    October 11, 2023 at 12:15 PM

    A regularly scheduled release of the latest software versions to our backend components. The outage is expected to last for approximately 15 minutes.

Intermittent errors when loading plans in Plans JavaScript SDK
  • Resolved
    Resolved

    From 6:30am to 9:58am UTC+10, the Plans JavaScript SDK experienced intermittent errors when trying to load plans. This impacted SDK users as well as the interactive floorplan viewer in PlanSafe.

    This incident has been resolved.

  • Investigating
    Investigating

    Users are experiencing intermittent errors when trying to load plans in the Plans JavaScript SDK. We're investigating the issue.

Sep 2023

No notices reported this month

Sep 2023 to Nov 2023

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