Locatrix - Email Deliverability Issues – Incident details

All systems operational

Email Deliverability Issues

Resolved
Partial outage 20 %
Started 6 days agoLasted about 18 hours

Affected

Products

Partial outage from 6:00 PM to 12:12 PM

PlanSafe

Partial outage from 6:00 PM to 12:12 PM

PlanStudio

Partial outage from 6:00 PM to 12:12 PM

Updates
  • Resolved
    Resolved

    Mitigations have been applied on our mail servers by Microsoft, and service is restored with affected customers now being able to receive emails again. We are continuing to monitor the situation for any further degradation in email delivery.

  • Identified
    Identified

    We have identified the cause being a rate limit imposed on our mail server by Microsoft. We are currently investigating potential mitigative measures, along with working with Microsoft to resolve this issue. If you are experiencing this issue, please wait a while before trying again.

  • Investigating
    Investigating

    We are aware of issues with emails being delivered to personal Microsoft email addresses, impacting outlook, live, and hotmail emails.

    This is affecting:

    PlanSafe

    • Email reminders

    • Access codes

    • New user invites

    • Certificate emails

    PlanStudio

    • Partnership invitations