Locatrix - Degraded email sending from PlanSafe & PlanStudio to Microsoft domains – Incident details

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Degraded email sending from PlanSafe & PlanStudio to Microsoft domains

ResolvedDegraded performance2 hours 24 minutes

Affected

Products

Degraded performance from 5:53 AM to 8:17 AM

PlanSafe

Degraded performance from 5:53 AM to 8:17 AM

PlanStudio

Degraded performance from 5:53 AM to 8:17 AM

Backend

Degraded performance from 5:53 AM to 8:17 AM

Account Service

Degraded performance from 5:53 AM to 8:17 AM

  • ResolvedUTC

    This incident has been resolved. This issue only affected delivery to Microsoft 365 corporate customers, while delivery to consumer addresses (such as hotmail.com) remained unaffected.

  • IdentifiedUTC

    We are currently investigating this incident.

    PlanSafe and PlanSafe are experiencing issues with email sending being blocked to certain Microsoft 365 based customer email addresses. We are engaging with Microsoft to resolve the issue while a re-routing mitigation is being put in place.