Locatrix - PlanSafe Assessment Errors – Incident details

PlanSafe Assessment Errors

Resolved
Partial outage
Started 18 days agoLasted 10 minutes

Affected

Products

Operational from 12:09 AM to 12:19 AM

PlanSafe

Operational from 12:09 AM to 12:19 AM

Updates
  • Resolved
    Resolved

    The issue has been identified as relating to a minor update rolled out the night of 31/03/25. We have rolled back this update, and are confirming that the issue is now resolved. We are monitoring for any further impact.

  • Investigating
    Investigating

    We are currently investigating an issue where some users are experiencing errors when attempting to do an assessment on PlanSafe.