Intermittent errors when loading plans in Plans JavaScript SDK
Resolved
Partial outage
Started 7 months ago Lasted about 1 hour
Affected
Products
PlanSafe
Backend
Account Service
PlanKit API
Updates
Resolved
Resolved
From 6:30am to 9:58am UTC+10, the Plans JavaScript SDK experienced intermittent errors when trying to load plans. This impacted SDK users as well as the interactive floorplan viewer in PlanSafe.
This incident has been resolved.
Investigating
Investigating
Users are experiencing intermittent errors when trying to load plans in the Plans JavaScript SDK. We're investigating the issue.