Intermittent errors when loading plans in Plans JavaScript SDK

Resolved

Partial outage

Started almost 3 years agoOctober 08, 2023Lasted about 1 hourOctober 08, 202310:3011:58 PMUTC

Affected

Products

PlanSafe

Backend

Account Service

PlanKit API

Updates

Resolved
October 08, 2023 at 11:58 PMUTC
Resolved
October 08, 2023 at 11:58 PMUTC
From 6:30am to 9:58am UTC+10, the Plans JavaScript SDK experienced intermittent errors when trying to load plans. This impacted SDK users as well as the interactive floorplan viewer in PlanSafe.

This incident has been resolved.
Investigating
October 08, 2023 at 10:30 PMUTC
Investigating
October 08, 2023 at 10:30 PMUTC
Users are experiencing intermittent errors when trying to load plans in the Plans JavaScript SDK. We're investigating the issue.

Locatrix - Intermittent errors when loading plans in Plans JavaScript SDK – Incident details