Locatrix Status - Incident history https://status.locatrix.com Locatrix Tue, 24 Feb 2026 18:00:00 +0000 Email Deliverability Issues Type: Incident Duration: 18 hours and 12 minutes Affected Components: PlanSafe, PlanStudio Feb 25, 12:12:00 GMT+0 - Resolved - Mitigations have been applied on our mail servers by Microsoft, and service is restored with affected customers now being able to receive emails again. We are continuing to monitor the situation for any further degradation in email delivery. Feb 24, 18:00:00 GMT+0 - Investigating - We are aware of issues with emails being delivered to personal Microsoft email addresses, impacting outlook, live, and hotmail emails. This is affecting: **PlanSafe** * Email reminders * Access codes * New user invites * Certificate emails **PlanStudio** * Partnership invitations Feb 24, 22:12:00 GMT+0 - Identified - We have identified the cause being a rate limit imposed on our mail server by Microsoft. We are currently investigating potential mitigative measures, along with working with Microsoft to resolve this issue. If you are experiencing this issue, please wait a while before trying again. Type: Incident

Duration: 18 hours and 12 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>12:12:00</var> GMT+0</small><br><strong>Resolved</strong> - Mitigations have been applied on our mail servers by Microsoft, and service is restored with affected customers now being able to receive emails again. We are continuing to monitor the situation for any further degradation in email delivery..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of issues with emails being delivered to personal Microsoft email addresses, impacting outlook, live, and hotmail emails. This is affecting: **PlanSafe** * Email reminders * Access codes * New user invites * Certificate emails **PlanStudio** * Partnership invitations.</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>22:12:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified the cause being a rate limit imposed on our mail server by Microsoft. We are currently investigating potential mitigative measures, along with working with Microsoft to resolve this issue. If you are experiencing this issue, please wait a while before trying again..</p> ]]> Tue, 24 Feb 2026 18:00:00 +0000 https://status.locatrix.com/incident/cmm15ob0h01ulv24k59jm66rl https://status.locatrix.com/incident/cmm15ob0h01ulv24k59jm66rl PlanKit API outage Type: Incident Duration: 9 minutes Affected Components: PlanKit API Jan 27, 01:40:10 GMT+0 - Investigating - PlanKit API cannot be accessed at the moment. This incident was created by an automated monitoring service. Jan 27, 01:49:09 GMT+0 - Resolved - PlanKit API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 9 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>01:40:10</var> GMT+0</small><br><strong>Investigating</strong> - PlanKit API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>01:49:09</var> GMT+0</small><br><strong>Resolved</strong> - PlanKit API is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 27 Jan 2026 01:40:10 +0000 https://status.locatrix.com/incident/cmkvxir570crx9n71ggk72zlj https://status.locatrix.com/incident/cmkvxir570crx9n71ggk72zlj Partial outage - PlanStudio publishing & API requests Type: Incident Duration: 8 hours and 23 minutes Affected Components: ESAPI, Event Service, Gateway , PlanSafe, , PlanStudio, API → Dec 14, 03:30:00 GMT+0 - Identified - We have identified an issue with the affected database and are working with Azure Support on a fix. Dec 14, 07:55:42 GMT+0 - Monitoring - Our hosting partner has implemented a fix and we are currently monitoring the result. Dec 14, 11:52:35 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 hours and 23 minutes

Affected Components: , , , , ,

<p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with the affected database and are working with Azure Support on a fix..</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>07:55:42</var> GMT+0</small><br><strong>Monitoring</strong> - Our hosting partner has implemented a fix and we are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>11:52:35</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 14 Dec 2025 03:30:00 +0000 https://status.locatrix.com/incident/cmj59gzuf06ntrwl54v9tsye1 https://status.locatrix.com/incident/cmj59gzuf06ntrwl54v9tsye1 Deploying PlanSafe Build 1.0.131 (274) - SCORM hot fix Type: Maintenance Duration: 20 minutes Affected Components: PlanSafe Dec 11, 11:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Dec 11, 11:30:01 GMT+0 - Identified - Maintenance is now in progress Dec 11, 11:50:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 20 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>11:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>11:50:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 11 Dec 2025 11:30:00 +0000 https://status.locatrix.com/maintenance/cmj103gwe049n4capwkngswur https://status.locatrix.com/maintenance/cmj103gwe049n4capwkngswur PlanSafe outage Type: Incident Duration: 1 minute Affected Components: PlanSafe Dec 6, 18:02:13 GMT+0 - Investigating - PlanSafe cannot be accessed at the moment. We are currently investigating the issue. Dec 6, 18:03:14 GMT+0 - Resolved - PlanSafe is now operational. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>18:02:13</var> GMT+0</small><br><strong>Investigating</strong> - PlanSafe cannot be accessed at the moment. We are currently investigating the issue..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>18:03:14</var> GMT+0</small><br><strong>Resolved</strong> - PlanSafe is now operational..</p> ]]> Sat, 6 Dec 2025 18:02:13 +0000 https://status.locatrix.com/incident/cmiulpdjp03dok7ov2j92mkmn https://status.locatrix.com/incident/cmiulpdjp03dok7ov2j92mkmn PlanSafe outage Type: Incident Duration: 1 minute Affected Components: PlanSafe Dec 3, 18:03:48 GMT+0 - Investigating - PlanSafe cannot be accessed at the moment. We are currently investigating the issue. Dec 3, 18:04:48 GMT+0 - Resolved - PlanSafe is now operational. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>18:03:48</var> GMT+0</small><br><strong>Investigating</strong> - PlanSafe cannot be accessed at the moment. We are currently investigating the issue..</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>18:04:48</var> GMT+0</small><br><strong>Resolved</strong> - PlanSafe is now operational..</p> ]]> Wed, 3 Dec 2025 18:03:48 +0000 https://status.locatrix.com/incident/cmiqbfuu700ju12dyd9ri55fh https://status.locatrix.com/incident/cmiqbfuu700ju12dyd9ri55fh Deploying PlanSafe Build 1.0.130 (273) Type: Maintenance Duration: 10 minutes Affected Components: PlanSafe Nov 27, 14:25:00 GMT+0 - Identified - Brief scheduled maintenance for regular system upgrades. Nov 27, 14:25:01 GMT+0 - Identified - Maintenance is now in progress Nov 27, 14:35:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 10 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>14:25:00</var> GMT+0</small><br><strong>Identified</strong> - Brief scheduled maintenance for regular system upgrades..</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>14:25:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>14:35:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 27 Nov 2025 14:25:00 +0000 https://status.locatrix.com/maintenance/cmihitk3w01s9dkhkxhorgh06 https://status.locatrix.com/maintenance/cmihitk3w01s9dkhkxhorgh06 PlanKit Service outage Type: Incident Duration: 4 hours and 3 minutes Affected Components: Map Service, PlanSafe, PlanKit Service, Account Service, ESAPI, Event Service, PlanKit API, ADFS Authentication, Image Service, Spatial Plan Service, Gateway , PlanStudio Nov 16, 04:22:36 GMT+0 - Investigating - PlanKit Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 16, 08:25:23 GMT+0 - Resolved - We identified that a recently-deployed change was causing performance degradation, and have rolled back the change. Type: Incident

Duration: 4 hours and 3 minutes

Affected Components: , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>04:22:36</var> GMT+0</small><br><strong>Investigating</strong> - PlanKit Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>08:25:23</var> GMT+0</small><br><strong>Resolved</strong> - We identified that a recently-deployed change was causing performance degradation, and have rolled back the change..</p> ]]> Sun, 16 Nov 2025 04:22:36 +0000 https://status.locatrix.com/incident/cmi17mb9h0ozgsimlst4fb5fg https://status.locatrix.com/incident/cmi17mb9h0ozgsimlst4fb5fg PlanKit Service outage Type: Incident Duration: 2 minutes Affected Components: PlanKit Service Nov 16, 04:04:45 GMT+0 - Resolved - PlanKit Service is now operational! This update was created by an automated monitoring service. Nov 16, 04:02:45 GMT+0 - Investigating - PlanKit Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 2 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>04:04:45</var> GMT+0</small><br><strong>Resolved</strong> - PlanKit Service is now operational! This update was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>04:02:45</var> GMT+0</small><br><strong>Investigating</strong> - PlanKit Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Sun, 16 Nov 2025 04:02:45 +0000 https://status.locatrix.com/incident/cmi16wrxa00ubetb0u100oek9 https://status.locatrix.com/incident/cmi16wrxa00ubetb0u100oek9 PlanKit Service outage Type: Incident Duration: 1 minute Affected Components: PlanKit Service Nov 16, 02:52:38 GMT+0 - Investigating - PlanKit Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 16, 02:53:39 GMT+0 - Resolved - PlanKit Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>02:52:38</var> GMT+0</small><br><strong>Investigating</strong> - PlanKit Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>02:53:39</var> GMT+0</small><br><strong>Resolved</strong> - PlanKit Service is now operational! This update was created by an automated monitoring service..</p> ]]> Sun, 16 Nov 2025 02:52:38 +0000 https://status.locatrix.com/incident/cmi14elpa00x210tn01puugrt https://status.locatrix.com/incident/cmi14elpa00x210tn01puugrt PlanKit Service outage Type: Incident Duration: 1 minute Affected Components: PlanKit Service Nov 16, 00:25:35 GMT+0 - Investigating - PlanKit Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 16, 00:26:57 GMT+0 - Resolved - PlanKit Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>00:25:35</var> GMT+0</small><br><strong>Investigating</strong> - PlanKit Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>00:26:57</var> GMT+0</small><br><strong>Resolved</strong> - PlanKit Service is now operational! This update was created by an automated monitoring service..</p> ]]> Sun, 16 Nov 2025 00:25:35 +0000 https://status.locatrix.com/incident/cmi0z5if70082ggh1hybcdx7f https://status.locatrix.com/incident/cmi0z5if70082ggh1hybcdx7f Deploying PlanSafe Build 1.0.129 (272) Type: Maintenance Duration: 10 minutes Affected Components: PlanSafe Oct 30, 14:45:00 GMT+0 - Identified - Brief scheduled maintenance for regular system upgrades. Oct 30, 14:45:01 GMT+0 - Identified - Maintenance is now in progress Oct 30, 14:55:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 10 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>14:45:00</var> GMT+0</small><br><strong>Identified</strong> - Brief scheduled maintenance for regular system upgrades..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>14:45:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>14:55:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 30 Oct 2025 14:45:00 +0000 https://status.locatrix.com/maintenance/cmhdj8pqg003i39n9si3werdu https://status.locatrix.com/maintenance/cmhdj8pqg003i39n9si3werdu Microsoft 365 Global Services Outage Type: Incident Duration: 9 hours and 40 minutes Affected Components: PlanSafe, PlanStudio Oct 30, 02:30:00 GMT+0 - Resolved - This incident has been resolved. Oct 29, 16:49:38 GMT+0 - Monitoring - Microsoft Azure and other 365 services are being impacted by a recent outage that is currently under investigation. PlanSafe and PlanStudio are still operational at this time, but may experience degraded performance or timeouts when loading. The most recent update from Microsoft states: "Starting at approximately 16:00 UTC, we began experiencing DNS issues resulting in availability degradation of some services. We have taken action that is expected to address the portal access issues here shortly. We are actively investigating the underlying issue and additional mitigation actions." Oct 29, 19:52:03 GMT+0 - Monitoring - PlanSafe & PlanStudio still remain accessible, but there are known problems with our Microsoft hosted media CDN that may result in problems with viewing product content, such as images shown during training. Latest update from Microsoft: We initiated the deployment of our "last known good" configuration, which has now successfully been completed. Customers may have begun to see initial signs of recovery. We are currently recovering nodes and routing traffic through healthy nodes, and as we make progress in this workstream, customers will continue to see improvement. At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025. Type: Incident

Duration: 9 hours and 40 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>16:49:38</var> GMT+0</small><br><strong>Monitoring</strong> - Microsoft Azure and other 365 services are being impacted by a recent outage that is currently under investigation. PlanSafe and PlanStudio are still operational at this time, but may experience degraded performance or timeouts when loading. The most recent update from Microsoft states: "Starting at approximately 16:00 UTC, we began experiencing DNS issues resulting in availability degradation of some services. We have taken action that is expected to address the portal access issues here shortly. We are actively investigating the underlying issue and additional mitigation actions." .</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>19:52:03</var> GMT+0</small><br><strong>Monitoring</strong> - PlanSafe & PlanStudio still remain accessible, but there are known problems with our Microsoft hosted media CDN that may result in problems with viewing product content, such as images shown during training. Latest update from Microsoft: We initiated the deployment of our "last known good" configuration, which has now successfully been completed. Customers may have begun to see initial signs of recovery. We are currently recovering nodes and routing traffic through healthy nodes, and as we make progress in this workstream, customers will continue to see improvement. At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025..</p> ]]> Wed, 29 Oct 2025 16:49:38 +0000 https://status.locatrix.com/incident/cmhc8dpdh00af9g4x2fkmwooo https://status.locatrix.com/incident/cmhc8dpdh00af9g4x2fkmwooo Deployment of backend system upgrade Type: Maintenance Duration: 13 minutes Affected Components: Map Service, PlanSafe, PlanKit Service, Account Service, PlanStudio, ESAPI, Event Service, PlanKit API, ADFS Authentication, Image Service, Spatial Plan Service, Gateway Oct 26, 04:00:00 GMT+0 - Identified - A regularly scheduled release of the latest software upgrade for our system's backend components. The outage is expected to last for approximately 15 minutes. Oct 26, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 26, 04:12:33 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 13 minutes

Affected Components: , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - A regularly scheduled release of the latest software upgrade for our system's backend components. The outage is expected to last for approximately 15 minutes..</p> <p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>04:12:33</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 26 Oct 2025 04:00:00 +0000 https://status.locatrix.com/maintenance/cmgzsgy6r00aa683uqxm3mk57 https://status.locatrix.com/maintenance/cmgzsgy6r00aa683uqxm3mk57 Map Service outage Type: Incident Duration: 26 minutes Affected Components: Map Service Oct 18, 17:14:40 GMT+0 - Investigating - Map Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 18, 17:40:41 GMT+0 - Resolved - Map Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 26 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>17:14:40</var> GMT+0</small><br><strong>Investigating</strong> - Map Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>17:40:41</var> GMT+0</small><br><strong>Resolved</strong> - Map Service is now operational! This update was created by an automated monitoring service..</p> ]]> Sat, 18 Oct 2025 17:14:40 +0000 https://status.locatrix.com/incident/cmgwjfhnc006hro31xu49crv0 https://status.locatrix.com/incident/cmgwjfhnc006hro31xu49crv0 Account Service outage Type: Incident Duration: 26 minutes Affected Components: Account Service Oct 18, 17:14:14 GMT+0 - Investigating - Account Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 18, 17:40:30 GMT+0 - Resolved - Account Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 26 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>17:14:14</var> GMT+0</small><br><strong>Investigating</strong> - Account Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>17:40:30</var> GMT+0</small><br><strong>Resolved</strong> - Account Service is now operational! This update was created by an automated monitoring service..</p> ]]> Sat, 18 Oct 2025 17:14:14 +0000 https://status.locatrix.com/incident/cmgwjex71000a5xag3gbblwz2 https://status.locatrix.com/incident/cmgwjex71000a5xag3gbblwz2 PlanKit Service outage Type: Incident Duration: 27 minutes Affected Components: PlanKit Service Oct 18, 17:14:07 GMT+0 - Investigating - PlanKit Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 18, 17:41:09 GMT+0 - Resolved - PlanKit Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 27 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>17:14:07</var> GMT+0</small><br><strong>Investigating</strong> - PlanKit Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>17:41:09</var> GMT+0</small><br><strong>Resolved</strong> - PlanKit Service is now operational! This update was created by an automated monitoring service..</p> ]]> Sat, 18 Oct 2025 17:14:07 +0000 https://status.locatrix.com/incident/cmgwjertw0005k2m4sw7kyk8g https://status.locatrix.com/incident/cmgwjertw0005k2m4sw7kyk8g Image Service outage Type: Incident Duration: 27 minutes Affected Components: Image Service Oct 18, 17:14:05 GMT+0 - Investigating - Image Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 18, 17:41:06 GMT+0 - Resolved - Image Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 27 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>17:14:05</var> GMT+0</small><br><strong>Investigating</strong> - Image Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>17:41:06</var> GMT+0</small><br><strong>Resolved</strong> - Image Service is now operational! This update was created by an automated monitoring service..</p> ]]> Sat, 18 Oct 2025 17:14:05 +0000 https://status.locatrix.com/incident/cmgwjeqs0000694o9esmg1vkj https://status.locatrix.com/incident/cmgwjeqs0000694o9esmg1vkj Account Service outage Type: Incident Duration: 6 minutes Affected Components: Account Service Oct 7, 18:16:11 GMT+0 - Investigating - Account Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 7, 18:22:08 GMT+0 - Resolved - Account Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 6 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:16:11</var> GMT+0</small><br><strong>Investigating</strong> - Account Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:22:08</var> GMT+0</small><br><strong>Resolved</strong> - Account Service is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 7 Oct 2025 18:16:11 +0000 https://status.locatrix.com/incident/cmggvs7zc00o312fyyhc463l5 https://status.locatrix.com/incident/cmggvs7zc00o312fyyhc463l5 Map Service outage Type: Incident Duration: 7 minutes Affected Components: Map Service Oct 7, 18:15:46 GMT+0 - Investigating - Map Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 7, 18:22:37 GMT+0 - Resolved - Map Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 7 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:15:46</var> GMT+0</small><br><strong>Investigating</strong> - Map Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:22:37</var> GMT+0</small><br><strong>Resolved</strong> - Map Service is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 7 Oct 2025 18:15:46 +0000 https://status.locatrix.com/incident/cmggvroyh03be1uhhkxgp4gmn https://status.locatrix.com/incident/cmggvroyh03be1uhhkxgp4gmn ADFS Authentication outage Type: Incident Duration: 7 minutes Affected Components: ADFS Authentication Oct 7, 18:15:39 GMT+0 - Investigating - ADFS Authentication cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 7, 18:22:30 GMT+0 - Resolved - ADFS Authentication is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 7 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:15:39</var> GMT+0</small><br><strong>Investigating</strong> - ADFS Authentication cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:22:30</var> GMT+0</small><br><strong>Resolved</strong> - ADFS Authentication is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 7 Oct 2025 18:15:39 +0000 https://status.locatrix.com/incident/cmggvrjry04u3jtd65so9o0xg https://status.locatrix.com/incident/cmggvrjry04u3jtd65so9o0xg PlanStudio outage Type: Incident Duration: 7 minutes Affected Components: PlanStudio Oct 7, 18:15:34 GMT+0 - Investigating - PlanStudio cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 7, 18:22:27 GMT+0 - Resolved - PlanStudio is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 7 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:15:34</var> GMT+0</small><br><strong>Investigating</strong> - PlanStudio cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:22:27</var> GMT+0</small><br><strong>Resolved</strong> - PlanStudio is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 7 Oct 2025 18:15:34 +0000 https://status.locatrix.com/incident/cmggvrg3601kakh35rjlfq73l https://status.locatrix.com/incident/cmggvrg3601kakh35rjlfq73l Image Service outage Type: Incident Duration: 7 minutes Affected Components: Image Service Oct 7, 18:15:26 GMT+0 - Investigating - Image Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 7, 18:22:16 GMT+0 - Resolved - Image Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 7 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:15:26</var> GMT+0</small><br><strong>Investigating</strong> - Image Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:22:16</var> GMT+0</small><br><strong>Resolved</strong> - Image Service is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 7 Oct 2025 18:15:26 +0000 https://status.locatrix.com/incident/cmggvr9af02p7qa346ip7cs9y https://status.locatrix.com/incident/cmggvr9af02p7qa346ip7cs9y Spatial Plan Service outage Type: Incident Duration: 7 minutes Affected Components: Spatial Plan Service Oct 7, 18:15:10 GMT+0 - Investigating - Spatial Plan Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 7, 18:22:05 GMT+0 - Resolved - Spatial Plan Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 7 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:15:10</var> GMT+0</small><br><strong>Investigating</strong> - Spatial Plan Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:22:05</var> GMT+0</small><br><strong>Resolved</strong> - Spatial Plan Service is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 7 Oct 2025 18:15:10 +0000 https://status.locatrix.com/incident/cmggvqx9h02dvct6g9fucu02p https://status.locatrix.com/incident/cmggvqx9h02dvct6g9fucu02p PlanSafe outage Type: Incident Duration: 7 minutes Affected Components: PlanSafe Oct 7, 18:15:09 GMT+0 - Investigating - PlanSafe cannot be accessed at the moment. We are currently investigating the issue. Oct 7, 18:22:09 GMT+0 - Resolved - PlanSafe is now operational. Type: Incident

Duration: 7 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:15:09</var> GMT+0</small><br><strong>Investigating</strong> - PlanSafe cannot be accessed at the moment. We are currently investigating the issue..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:22:09</var> GMT+0</small><br><strong>Resolved</strong> - PlanSafe is now operational..</p> ]]> Tue, 7 Oct 2025 18:15:09 +0000 https://status.locatrix.com/incident/cmggvqw4a017msxwt7y16leje https://status.locatrix.com/incident/cmggvqw4a017msxwt7y16leje Gateway outage Type: Incident Duration: 7 minutes Affected Components: Gateway Oct 7, 18:15:08 GMT+0 - Investigating - Gateway cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 7, 18:22:08 GMT+0 - Resolved - Gateway is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 7 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:15:08</var> GMT+0</small><br><strong>Investigating</strong> - Gateway cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:22:08</var> GMT+0</small><br><strong>Resolved</strong> - Gateway is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 7 Oct 2025 18:15:07 +0000 https://status.locatrix.com/incident/cmggvqv9n03aq1uhh2u18o46x https://status.locatrix.com/incident/cmggvqv9n03aq1uhh2u18o46x PlanKit Service outage Type: Incident Duration: 8 minutes Affected Components: PlanKit Service Oct 7, 18:15:02 GMT+0 - Investigating - PlanKit Service cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 7, 18:22:54 GMT+0 - Resolved - PlanKit Service is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 8 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:15:02</var> GMT+0</small><br><strong>Investigating</strong> - PlanKit Service cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:22:54</var> GMT+0</small><br><strong>Resolved</strong> - PlanKit Service is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 7 Oct 2025 18:15:02 +0000 https://status.locatrix.com/incident/cmggvqrbl00nojxa9hm0mskbu https://status.locatrix.com/incident/cmggvqrbl00nojxa9hm0mskbu PlanKit API outage Type: Incident Duration: 7 minutes Affected Components: PlanKit API Oct 7, 18:15:00 GMT+0 - Investigating - PlanKit API cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 7, 18:22:06 GMT+0 - Resolved - PlanKit API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 7 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:15:00</var> GMT+0</small><br><strong>Investigating</strong> - PlanKit API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:22:06</var> GMT+0</small><br><strong>Resolved</strong> - PlanKit API is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 7 Oct 2025 18:15:00 +0000 https://status.locatrix.com/incident/cmggvqpj404zt1d00zkpajvdp https://status.locatrix.com/incident/cmggvqpj404zt1d00zkpajvdp ESAPI outage Type: Incident Duration: 7 minutes Affected Components: ESAPI Oct 7, 18:14:58 GMT+0 - Investigating - ESAPI cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 7, 18:22:04 GMT+0 - Resolved - ESAPI is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 7 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:14:58</var> GMT+0</small><br><strong>Investigating</strong> - ESAPI cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:22:04</var> GMT+0</small><br><strong>Resolved</strong> - ESAPI is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 7 Oct 2025 18:14:58 +0000 https://status.locatrix.com/incident/cmggvqo0701a89l3i5oren222 https://status.locatrix.com/incident/cmggvqo0701a89l3i5oren222 Deploying hot fix for WholeSale SMS API change Type: Maintenance Duration: 20 minutes Affected Components: PlanSafe Oct 7, 12:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 7, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 7, 12:20:00 GMT+0 - Completed - Maintenance is now in progress Type: Maintenance

Duration: 20 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>12:20:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> ]]> Tue, 7 Oct 2025 12:00:00 +0000 https://status.locatrix.com/maintenance/cmgg3bvss000u6j1in5exstnn https://status.locatrix.com/maintenance/cmgg3bvss000u6j1in5exstnn Deploying PlanSafe Build 1.0.127 (270) Type: Maintenance Duration: 11 minutes Affected Components: PlanSafe Sep 25, 11:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Sep 25, 11:30:01 GMT+0 - Identified - Maintenance is now in progress Sep 25, 11:41:14 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 11 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>11:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>11:41:14</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 25 Sep 2025 11:30:00 +0000 https://status.locatrix.com/maintenance/cmfz1zrqr04bthjgm1jvmrad7 https://status.locatrix.com/maintenance/cmfz1zrqr04bthjgm1jvmrad7 Deploying PlanSafe build 1.0.126 Type: Maintenance Duration: 20 minutes Affected Components: PlanSafe Sep 24, 11:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Sep 24, 11:30:01 GMT+0 - Identified - Maintenance is now in progress Sep 24, 11:50:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 20 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>11:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>11:50:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 24 Sep 2025 11:30:00 +0000 https://status.locatrix.com/maintenance/cmfxmdagc004bli3ca7bnzxum https://status.locatrix.com/maintenance/cmfxmdagc004bli3ca7bnzxum PlanSafe V2 - Hotfix Type: Maintenance Duration: 10 minutes Affected Components: PlanSafe Aug 26, 14:10:00 GMT+0 - Completed - Maintenance has completed successfully Aug 26, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 26, 14:00:00 GMT+0 - Identified - Minor bugfix related to a configuration component. Type: Maintenance

Duration: 10 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>14:10:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - Minor bugfix related to a configuration component..</p> ]]> Tue, 26 Aug 2025 14:00:00 +0000 https://status.locatrix.com/maintenance/cmesly7ac003i78sh3ozxbh6y https://status.locatrix.com/maintenance/cmesly7ac003i78sh3ozxbh6y PlanSafe maintenance deployment Type: Maintenance Duration: 10 minutes Affected Components: PlanSafe Aug 25, 17:30:01 GMT+0 - Identified - Maintenance is now in progress Aug 25, 17:40:00 GMT+0 - Completed - Maintenance has completed successfully Aug 25, 17:30:00 GMT+0 - Identified - Regular deployment of PlanSafe system feature upgrades. May cause a brief outage of around 5-10 minutes. Type: Maintenance

Duration: 10 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>17:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>17:40:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Identified</strong> - Regular deployment of PlanSafe system feature upgrades. May cause a brief outage of around 5-10 minutes..</p> ]]> Mon, 25 Aug 2025 17:30:00 +0000 https://status.locatrix.com/maintenance/cmerdygy100r6muaj3c3815wr https://status.locatrix.com/maintenance/cmerdygy100r6muaj3c3815wr Deployment of backend system upgrade Type: Maintenance Duration: 37 minutes Affected Components: Gateway , ADFS Authentication, Event Service, Account Service, PlanKit API, PlanSafe, ESAPI, PlanKit Service, Image Service, PlanStudio, Spatial Plan Service, Map Service Aug 10, 04:00:00 GMT+0 - Identified - ``` A regularly scheduled release of the latest software upgrade for our system's backend components. The outage is expected to last for approximately 15 minutes. ``` Aug 10, 04:37:27 GMT+0 - Completed - Maintenance has completed successfully. Aug 10, 04:00:52 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 37 minutes

Affected Components: , , , , , , , , , , ,

<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - ``` A regularly scheduled release of the latest software upgrade for our system's backend components. The outage is expected to last for approximately 15 minutes. ```.</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>04:37:27</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>04:00:52</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Sun, 10 Aug 2025 04:00:00 +0000 https://status.locatrix.com/maintenance/cmdzceirf00lx9yb1ir0jt8f9 https://status.locatrix.com/maintenance/cmdzceirf00lx9yb1ir0jt8f9 Deploying SCORM Support for Course/Campus Type: Maintenance Duration: 15 minutes Affected Components: PlanSafe Aug 7, 11:30:00 GMT+0 - Identified - Deploying SCORM support for course/campus variables and updated slideshow training, along couple of bug fixes. Aug 7, 11:45:00 GMT+0 - Completed - Maintenance has completed successfully Aug 7, 11:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Identified</strong> - Deploying SCORM support for course/campus variables and updated slideshow training, along couple of bug fixes..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>11:45:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>11:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 7 Aug 2025 11:30:00 +0000 https://status.locatrix.com/maintenance/cme0zgmcr0048rjpa5xafvcm2 https://status.locatrix.com/maintenance/cme0zgmcr0048rjpa5xafvcm2 Deploying PlanSafe - Hot fix round 2 Type: Maintenance Duration: 20 minutes Affected Components: PlanSafe Jul 29, 11:00:00 GMT+0 - Identified - Deploying hot fixes and the email us feature to enable V2 ro Parner PlanSafes. Jul 29, 11:20:00 GMT+0 - Completed - Maintenance has completed successfully Jul 29, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 20 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - Deploying hot fixes and the email us feature to enable V2 ro Parner PlanSafes..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>11:20:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 29 Jul 2025 11:00:00 +0000 https://status.locatrix.com/maintenance/cmdnp8sw300sm857w0izai47d https://status.locatrix.com/maintenance/cmdnp8sw300sm857w0izai47d Deploying PlanSafe V2 - Hot fix Type: Maintenance Duration: 20 minutes Affected Components: PlanSafe Jul 22, 11:15:00 GMT+0 - Completed - Releasing hot fix for couple of issues reported after V2 release. Type: Maintenance

Duration: 20 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>11:15:00</var> GMT+0</small><br><strong>Completed</strong> - Releasing hot fix for couple of issues reported after V2 release..</p> ]]> Tue, 22 Jul 2025 11:15:00 +0000 https://status.locatrix.com/maintenance/cmde514my002ddvmd9dfm4ibl https://status.locatrix.com/maintenance/cmde514my002ddvmd9dfm4ibl Deploying PlanSafe V2 Type: Maintenance Duration: 15 minutes Affected Components: PlanSafe Jul 21, 11:15:00 GMT+0 - Completed - Maintenance has completed successfully Jul 21, 11:00:00 GMT+0 - Identified - Deploying PlanSafe V2 to the first rounds of clients. Jul 21, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>11:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - Deploying PlanSafe V2 to the first rounds of clients..</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 21 Jul 2025 11:00:00 +0000 https://status.locatrix.com/maintenance/cmdcpd0jt001o13c2mpwker13 https://status.locatrix.com/maintenance/cmdcpd0jt001o13c2mpwker13 Deployment of backend system upgrade Type: Maintenance Duration: 16 minutes Affected Components: Gateway , ADFS Authentication, Event Service, PlanSafe, Account Service, PlanKit API, Spatial Plan Service, ESAPI, PlanStudio, Image Service, PlanKit Service, Map Service May 25, 04:00:00 GMT+0 - Identified - ``` A regularly scheduled release of the latest software upgrade for our system's backend components. The outage is expected to last for approximately 15 minutes. ``` May 25, 04:25:04 GMT+0 - Completed - Maintenance has completed successfully. May 25, 04:09:18 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 16 minutes

Affected Components: , , , , , , , , , , ,

<p><small>May <var data-var='date'> 25</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - ``` A regularly scheduled release of the latest software upgrade for our system's backend components. The outage is expected to last for approximately 15 minutes. ```.</p> <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>04:25:04</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>04:09:18</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Sun, 25 May 2025 04:00:00 +0000 https://status.locatrix.com/maintenance/cmaw5f92o001zmokwiqn9zlal https://status.locatrix.com/maintenance/cmaw5f92o001zmokwiqn9zlal PlanSafe CBA-Uptick updated Compliance API deployment Type: Maintenance Duration: 10 minutes Affected Components: PlanSafe May 22, 12:00:01 GMT+0 - Identified - Maintenance is now in progress May 22, 12:00:00 GMT+0 - Identified - Deploying API changes to cbademo.locatrix.com May 22, 12:10:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 10 minutes

Affected Components:

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - Deploying API changes to cbademo.locatrix.com.</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>12:10:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 22 May 2025 12:00:00 +0000 https://status.locatrix.com/maintenance/cmaz1zsaj006nwabzcudc2xo0 https://status.locatrix.com/maintenance/cmaz1zsaj006nwabzcudc2xo0 PlanSafe CBA-Uptick compliance alert API deployment Type: Maintenance Duration: 10 minutes Affected Components: PlanSafe May 20, 12:00:00 GMT+0 - Identified - Deploying PlanSafe compliance alert API changes to support Uptick integration for CBA May 20, 12:10:00 GMT+0 - Completed - Maintenance has completed successfully May 20, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 10 minutes

Affected Components:

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - Deploying PlanSafe compliance alert API changes to support Uptick integration for CBA.</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>12:10:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 20 May 2025 12:00:00 +0000 https://status.locatrix.com/maintenance/cmaw372uy001amokwy2eadpfe https://status.locatrix.com/maintenance/cmaw372uy001amokwy2eadpfe PlanStudio backend storage maintenance Type: Maintenance Duration: 3 hours and 30 minutes Affected Components: Account Service, Spatial Plan Service, ESAPI, PlanStudio, Image Service, PlanKit Service, PlanKit API Apr 26, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 26, 10:00:00 GMT+0 - Identified - We will be performing backend storage work on the system during this time that will require a longer maintenance period. This work will result in improved system redundancy and backend data protection. Apr 26, 13:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours and 30 minutes

Affected Components: , , , , , ,

<p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing backend storage work on the system during this time that will require a longer maintenance period. This work will result in improved system redundancy and backend data protection..</p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>13:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 26 Apr 2025 10:00:00 +0000 https://status.locatrix.com/maintenance/cm9vm44gt003ivfta1xrjjv8p https://status.locatrix.com/maintenance/cm9vm44gt003ivfta1xrjjv8p PlanSafe maintenance deployment Type: Maintenance Duration: 10 minutes Affected Components: PlanSafe Apr 9, 14:26:00 GMT+0 - Completed - Maintenance has completed successfully Apr 9, 14:16:00 GMT+0 - Identified - Regular deployment of PlanSafe system feature upgrades. May cause a brief outage of around 5-10 minutes. Apr 9, 14:16:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 10 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>14:26:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>14:16:00</var> GMT+0</small><br><strong>Identified</strong> - Regular deployment of PlanSafe system feature upgrades. May cause a brief outage of around 5-10 minutes..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>14:16:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 9 Apr 2025 14:16:00 +0000 https://status.locatrix.com/maintenance/cm9a0fv09000f6jwizma7y69o https://status.locatrix.com/maintenance/cm9a0fv09000f6jwizma7y69o PlanSafe maintenance deployment Type: Maintenance Duration: 10 minutes Affected Components: PlanSafe Apr 3, 15:46:01 GMT+0 - Identified - Maintenance is now in progress Apr 3, 15:46:00 GMT+0 - Identified - Regular deployment of PlanSafe system feature upgrades. May cause a brief outage of around 5-10 minutes. Apr 3, 15:56:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 10 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>15:46:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>15:46:00</var> GMT+0</small><br><strong>Identified</strong> - Regular deployment of PlanSafe system feature upgrades. May cause a brief outage of around 5-10 minutes..</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>15:56:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 3 Apr 2025 15:46:00 +0000 https://status.locatrix.com/maintenance/cm91izc4g002hzmq5ced0x6lq https://status.locatrix.com/maintenance/cm91izc4g002hzmq5ced0x6lq PlanSafe maintenance deployment Type: Maintenance Duration: 10 minutes Affected Components: PlanSafe Mar 31, 17:49:00 GMT+0 - Completed - Maintenance has completed successfully Mar 31, 17:39:00 GMT+0 - Identified - Regular deployment of PlanSafe system feature upgrades. May cause a brief outage of around 5-10 minutes. Mar 31, 17:39:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 10 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>17:49:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>17:39:00</var> GMT+0</small><br><strong>Identified</strong> - Regular deployment of PlanSafe system feature upgrades. May cause a brief outage of around 5-10 minutes..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>17:39:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 31 Mar 2025 17:39:00 +0000 https://status.locatrix.com/maintenance/cm8xcqzsx000518qf19feit58 https://status.locatrix.com/maintenance/cm8xcqzsx000518qf19feit58 PlanSafe maintenance deployment Type: Maintenance Duration: 10 minutes Affected Components: PlanSafe Mar 20, 16:24:01 GMT+0 - Identified - Maintenance is now in progress Mar 20, 16:24:00 GMT+0 - Identified - Regular deployment of PlanSafe system feature upgrades. May cause a brief outage of around 5-10 minutes. Mar 20, 16:34:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 10 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>16:24:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>16:24:00</var> GMT+0</small><br><strong>Identified</strong> - Regular deployment of PlanSafe system feature upgrades. May cause a brief outage of around 5-10 minutes..</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>16:34:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 20 Mar 2025 16:24:00 +0000 https://status.locatrix.com/maintenance/cm8hk4zu3000dt2im9ryo20pm https://status.locatrix.com/maintenance/cm8hk4zu3000dt2im9ryo20pm PlanSafe bug fix deployment Type: Maintenance Duration: 10 minutes Affected Components: PlanSafe Mar 10, 14:17:01 GMT+0 - Identified - Maintenance is now in progress Mar 10, 14:17:00 GMT+0 - Identified - Deployment of minor bug fixes related to customer SSO authentication. May cause a brief outage of around 5-10 minutes. Mar 10, 14:27:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 10 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>14:17:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>14:17:00</var> GMT+0</small><br><strong>Identified</strong> - Deployment of minor bug fixes related to customer SSO authentication. May cause a brief outage of around 5-10 minutes..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>14:27:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 10 Mar 2025 14:17:00 +0000 https://status.locatrix.com/maintenance/cm8359ncc0008pt4tnt3a4v9n https://status.locatrix.com/maintenance/cm8359ncc0008pt4tnt3a4v9n PlanSafe System Upgrade Type: Maintenance Duration: 10 minutes Affected Components: PlanSafe Feb 26, 17:23:00 GMT+0 - Identified - Regular deployment of PlanSafe system feature upgrades. May cause a brief outage of around 5-10 minutes. Feb 26, 17:23:01 GMT+0 - Identified - Maintenance is now in progress Feb 26, 17:33:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 10 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>17:23:00</var> GMT+0</small><br><strong>Identified</strong> - Regular deployment of PlanSafe system feature upgrades. May cause a brief outage of around 5-10 minutes..</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>17:23:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>17:33:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 26 Feb 2025 17:23:00 +0000 https://status.locatrix.com/maintenance/cm7m6kxec000lhneyq4tw022r https://status.locatrix.com/maintenance/cm7m6kxec000lhneyq4tw022r PlanSafe maintenance deployment Type: Maintenance Duration: 1 hour Affected Components: PlanSafe Jan 30, 13:39:01 GMT+0 - Identified - Maintenance is now in progress Jan 30, 14:39:00 GMT+0 - Completed - Maintenance has completed successfully Jan 30, 13:39:00 GMT+0 - Identified - Bug fix release to address a minor UI bug. May cause a brief outage of around 5-10 minutes. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>13:39:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>14:39:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>13:39:00</var> GMT+0</small><br><strong>Identified</strong> - Bug fix release to address a minor UI bug. May cause a brief outage of around 5-10 minutes..</p> ]]> Thu, 30 Jan 2025 13:39:00 +0000 https://status.locatrix.com/maintenance/cm6jdsnfh004gyu98lyb6wged https://status.locatrix.com/maintenance/cm6jdsnfh004gyu98lyb6wged